A point of view.
A voice of its own.
Define how your agent thinks, what it knows and when it acts. Keep the conversation at the center of every setting.
Shape the conversation.
BehaviorExplore the configuration locally. Test the opening message in the preview.
A voice, with intention.
Voice- STT Provider
- Speech recognition boundary
- TTS Provider
- Speech synthesis boundary
- Voice
- Configured by your deployment
Provider-neutral configuration. No provider or generated audio is connected to this preview.
Context before an answer.
KnowledgeExample knowledge source
Confirm the appointment type and preferred day before checking availability.
Retrieve relevant information within the conversation. This source is illustrative.
Give intent an action.
Tools- calendar.check_availability
- Input: preferred day → available times
- appointment.request_change
- Confirm caller intent before execution
- workflow.human_handoff
- Pass context to a person
Example tool definitions. Integrations depend on the systems connected to your deployment.
From first message
to the real world.
Testing, deployment and observability belong in the same conversation.
- 01
Testing
Walk through the opening, the unexpected question and the handoff before connecting a channel.
- 02
Deployment
Bring the reviewed configuration to the channels and runtime configured for your system.
- 03
Observability
Follow transcripts, tool events and routing decisions to understand the conversation.
Could I move my appointment to Friday?
I can help with that. Let me check which times are available.
Friday afternoon would work best.
Interactive simulation · sample transcript, timing and events · no audio or microphone
Give the conversation a path.
Connect agent decisions to explicit actions, branches and handoffs.