Telephony4VF / VOICE FRAMEWORK
Every call.
A considered route.
Bring voice traffic into the framework. Connect numbers and SIP, shape inbound and outbound paths, and keep a person within reach.
Traffic lanes
SAMPLE DATAExample sessions / no live calls
Inbound / route to an agentConnected · sample
Phone NumberInbound
RoutingVoice AgentConversation
CALL PATH
- Number receives call
- Routing selects agent
- Conversation begins
The human path
is part of the system.
A handoff is another route in the conversation. Carry the intent forward when an agent needs to bring in a person.
Caller intentRouting & DTMFQueueHuman Handoff
Route with context. Use caller intent, keypad input and workflow conditions to choose the destination.
Keep the transition explicit. Model queues and transfers alongside the agent path, with call states visible.
Connect the systems behind the call.
Bring application data and actions into your conversation flow.